Refund and Returns Policy

Effective Date: 12.12.2024

At Holistic Health Hub, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely satisfied with your order, we’re here to help. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities.

1. Overview of the Policy

We offer a hassle-free return policy for most products purchased from our website. You can initiate a return within 30 days of receiving your order. This policy applies to all items unless specified otherwise.

2. Conditions for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.
  • It must be in its original packaging, including tags and any accompanying materials.
  • You must provide proof of purchase (receipt or order confirmation).

3. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us at jay@holistichealthhub.website or call us at +94 71 3501464 to request a return authorization.
  2. Provide your order number and details about the item you wish to return.
  3. Once approved, you will receive instructions on how to return your item.

5. Return Shipping Costs

Customers are responsible for paying their own shipping costs for returning items unless the return is due to an error on our part (e.g., wrong item sent). We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

6. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.

7. Partial Refunds

In certain situations, only partial refunds may be granted (if applicable):

  • Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
  • Any item not returned within the specified timeframe.

8. Exchanges

If you need to exchange an item for the same item or a different one, please contact us at jay@holistichealthhub.website for further assistance.

9. Changes to This Policy

We may update our Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Refund and Returns Policy or need assistance with a return, please contact us:

  • Email: jay@jjbizconsult.com
  • Phone: +94 71 3501464

Thank you for choosing Holistic Health Hub!